Delete your Reel Dojo account and data
Effective date: October 29, 2026. Version 2026-10-29-beta-16.
Email an account deletion request
Delete selected data without closing your account
You can remove your profile photo in Settings → Account, delete your own saved techniques through the Library, and use the available message deletion and analytics withdrawal controls. To request deletion of particular account data while keeping your account, email [email protected] from your account email and identify the data you want removed. Do not include passwords or verification codes. We verify ownership and explain what can be removed, any necessary retained records and the relevant retention limits below. Deleting your own copy does not necessarily remove a copy another person already received.
Request deletion without the app
Email [email protected] from the email associated with your Reel Dojo account with the subject “Reel Dojo account deletion”. Say that you want the account and its associated data deleted. You can use this route after uninstalling or if you cannot sign in. If you no longer control that address, contact us so we can discuss identity verification. Never send a password or sign-in code.
Request deletion in the app
Open Settings, choose Delete account and select the email request link. Requests are handled by an operator through the monitored support inbox. Automatic deletion recovery, backup checks and completion emails are not active in the first Play test. Closing the app or signing out alone does not request deletion.
What the request covers
The request covers your account identity, cloud library metadata, owned hosted recordings, profile photos, device registration records and account-linked sharing/calendar data, subject to necessary legal/security retention and the ownership of other participants’ records. We will explain any retained category and reason. Local copies on devices or copies lawfully retained by another participant may require separate removal.
Verification and completion
We verify account ownership before processing a destructive request and provide its status. We confirm completion only after required database, authentication, storage/video and diagnostic cleanup checks pass, shared access is revoked and affected backups are cleared. For hosted videos, we verify that Bunny accepted deletion or the video was already absent and its API no longer returns it. Unconfirmed physical cleanup inside the provider remains tracked separately, with minimal technical receipts retained for follow-up. API absence does not prove every physical copy was erased.
Response targets
Our targets are to acknowledge your request within 7 days of receipt and complete it within 30 days after your identity is verified. If necessary cleanup or a legitimate retention obligation delays completion, we explain the reason, the remaining steps and an updated expected date. Unfinished cleanup is not reported as complete. Contact [email protected] for its status.
Backups and necessary retained records
Restricted managed database backups may contain older account data for up to 7 days after active data is removed. Additional protected recovery copies we control can remain until affected data is removed or those copies are verified unaffected. We wait for actual checks showing affected managed backups are no longer available for restore and affected recovery copies we control are removed or verified unaffected before confirming completion. A new daily backup alone does not remove older copies. Replacement copies must exclude your account and its active data, and any restore stays inaccessible until later deletions and access revocations are reconciled. Minimal account/request identifiers, timestamps and technical receipts can remain restricted for restore suppression, security, legal obligations or provider follow-up; we explain retained categories and reasons.
Subscriptions and local files
Account deletion does not by itself cancel an app-store subscription. Manage any future subscription through the store. Export or keep recordings you need before requesting deletion. Remove local app data and any saved Gallery copies separately when appropriate.
Momentum Dev LLC